The opportunities for networking and collaboration were invaluable, allowing us all to get to know better all our colleagues and share ideas and suggestions.
Ownership is a choice we make every day – in the conversations we have, the decisions we take, and the systems we put in place.
This Summit is about getting aligned: speaking the same language, agreeing on our standards, and building systems that consistently deliver real, measurable outcomes.
Owning outcomes means closing the gap between intention and impact. It’s about making sure decisions, behaviours, and systems all move in the same direction – toward effective plan and disciplined execution.
Owning outcomes means closing the gap between intention and impact. It’s about making sure decisions, behaviours, and systems all move in the same direction – toward effective plan and disciplined execution.
If referrals slow down, that is an outcome. If a family loses trust, that is an outcome. If a clinician disengages, that is an outcome.
Everything we see in this business is the result of systems and behaviours. This Summit is about one question: What really works?
Not what sounds good. Not what looks compliant, but what actually works.
If we want repeat business, trust and credibility, then owning outcomes must become identity, not instruction.
We’re honoured to welcome Dr Daren Martin, author of A Company of Owners – a thinker whose work challenges how we see responsibility, ownership, and the role each of us plays in shaping outcomes.
Daren is someone whose ideas stay with us long after we’ve heard them. As the author of A Company of Owners, he has spent years asking a simple yet challenging question: what really changes when people take responsibility for the outcomes they create?
His work is all about people, choice, and the difference ownership makes when it’s genuinely lived.
For anyone who hasn’t yet read the book – or would like to revisit the ideas that shaped this Summit – you can contact the Marketing Team
Culture Architect, Global Speaker, and Wall Street Journal, USA Today & Amazon Best-Selling Author, Daren works with organisations – from Fortune 500 enterprises to ambitious growing businesses – to build cultures of ownership that connect mindset, systems, and performance to real results.
Start the day with a check-in and an opportunity to network with colleagues before the sessions begin.
Welcome address and introduction to the 2026 CCG Systems and Best Practice Summit Agenda theme: Owning Outcomes. Not activity. Not compliance. Not busyness. Ownership. This Summit is about systems that create trust, repeat business, and sustainable growth. This Summit answers one question: What really works in Owning Outcomes?
Trevor Mapondera, Group CEO, Mentor, and Chairman, will share insights into our ownership journey and the theme of the Summit: Owning Outcomes. Not tasks. Not titles. Not intentions. Outcomes. Everything we see in this business is the result of systems and behaviours. This Summit is about one question: What really works?
Not what sounds good. Not what looks compliant. What actually works.
Join guest speaker, bestselling author, and trusted advisor Daren Martin as he reveals the steps it takes to build a workplace culture where everyone acts like an owner. He will discuss how this mindset fosters incredible growth, increases employee satisfaction, attracts top talent, and drives productivity and profitability. An effective team is not defined by activity but by results. Each team should be able to clearly answer the question: What outcome exists because our team exists?
Commissioner centricity is about strategic relationship discipline, not sales. Owning outcomes means understanding commissioner challenges, anticipating needs, and delivering clear, solutions-focused communication.
This panel will uncover strategies to build long-term commissioner trust, convert great delivery into repeat referrals, increase credibility through proactive behaviours and protect contracts with strategic foresight.
By aligning systems, best practices, and ownership, this session will empower attendees to deliver sustainable impact and drive long-term business success.
This panel session delves into how Registered Managers can go beyond simply running a service – they are the architects of the care experience. It’s about moving beyond managing services to shaping outcomes that reflect quality, compassion, and accountability.
Owning outcomes means owning quality before inspection, owning culture before crisis, owning standards before complaints, and owning the emotional experience, not just the care plan.
By embracing ownership, Registered Managers drive fewer complaints, achieve higher quality ratings, build stronger commissioner confidence and secure repeat referrals.
Join our clinicians as they share their experiences of going above and beyond in delivering outstanding care. Owning Outcomes as a clinician means taking responsibility beyond tasks and reports. It’s about being engaged, proactive, and leading with clinical ownership to drive excellence for every individual we support, every time.
This panel, moderated by our CEO, will explore what it truly means to deliver engaged and proactive care – from fostering motivation and early risk escalation to building strong partnerships that contribute to repeat business and a trusted reputation.
This session will encourage candid conversations among our clinicians, highlighting their experiences, challenges, and solutions to elevate standards and ensure we lead with an ownership mindset.
This session focuses on how our General Manager balances people welfare, culture, and quality with the demands of growth, capacity planning, and resource discipline.
It will explore how we can ensure sustainable growth while meeting the needs of our people, what practices work on the ground to maintain quality and consistency during periods of growth and change, and what systems enable leaders to lead with clarity and confidence under pressure.
The discussion will highlight how ownership in these areas plays a crucial role in determining whether an organisation can scale sustainably.
In this session, the Senior Leadership Team will share systems and best practices around leading with accountability and an unwavering focus on outcomes. The panel will explore the roles of SLT members in fostering a culture of ownership, driving growth within their functions, and serving as effective advisors to the executive team.
The discussion will focus on being an effective role model by demonstrating accountability, emotional intelligence, and visible standards. It will also explore how SLT members can drive growth within their functions while aligning their leadership behaviors with business outcomes. Additionally, the session will highlight the importance of advising the CEO and COO effectively by speaking truth early, challenging constructively, thinking ahead, and protecting the business.
By owning their roles at a strategic level, the SLT strengthens trust, culture, and alignment across the organization.
Owning Outcomes: Transforming Lives with Catalyst Foundation’s Holistic Approach
This Summit centers around one critical question: What truly works in Owning Outcomes?
Owning Outcomes is a Choice.
Ownership of outcomes means we don’t just ask, did we try? We ask, what actually changed as a result?
At its core, owning outcomes is about accountability, reflection, and collaboration. When outcomes improve, we celebrate our success. When they don’t, we confront the facts, learn from them, and work together to improve the system.
Join the Group CEO, Mentor, and Chairman Trevor Mapondera as he reflects on the key themes, patterns, and insights from the summit. He will highlight observed strengths, address gaps, and share non-negotiables for the organisation moving forward. This session will provide guidance for the next financial year and inspire us to align around a shared vision.
This is a special opportunity for attendees to meet Daren Martin in person, spend some time with him, and have their books signed.
Don’t miss this chance to connect with Daren, ask questions, and take home a personalised keepsake from the event!
Enjoy networking, celebrating, and relaxing over food and drinks in the Cotswold Suite.
Following each presentation and panel discussion, we invite you to actively participate in a 10-minute Questions & Answers session, allowing every participant to ask questions via the chat box, which will be active a day before the event. Take the opportunity to engage, share your thoughts, and be an integral part of the valuable exchange of ideas shaping our CCG Systems and Best Practice Summit.
Your voice matters, and your active participation will add value to the collective knowledge and experience in the room.
The opportunities for networking and collaboration were invaluable, allowing us all to get to know better all our colleagues and share ideas and suggestions.
I was impressed by the speakers, the depth of content, and the interactive sessions that encouraged meaningful discussions and reflections.
The collaborative environment fostered at the Summit enabled us to share best practices and identify areas of improvement.
The Summit exceeded my expectations in multiple ways. I was impressed by the speakers, the depth of content, and the interactive sessions that encouraged meaningful discussions and reflections.
Participating in the Summit gave me the opportunity to see that we are truly living and practising the Good to Great principles. We are fully aligned on the same path, with a shared vision and a strong sense of ownership in everything we do.
It always enables you to reflect on your journey across the last year, what you have done well and where else you could have levelled up.
Each year, we’re focused on improving your experience at the Summit. Your input matters-please share your feedback with our brief questionnaire at the end of the summit.